Archive for 6th July 2007

Microsoft Acknowledges Xbox 360 Failures

It’s about time. Microsoft has finally acknowledged that there are some serious issues with the reliability of the Xbox 360, with an unusually large number of defects and returns of consoles that display the dreaded red ring of death.

Gamerscore Blog is reporting that Xbox.com has posted an open letter from Peter Moore announcing that effective immediately, all Xbox 360s worldwide are covered by a warranty extension to three years for any red ring of death issue. They are also going to do the right thing by existing console owners who have already paid for out-of-warranty repairs by offering them a refund.

You’ve spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we’ve not been doing a good enough job.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.

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